Refund & Cancellation Policy
How payments, cancellations, refunds and delivery of paid Naukrofy services work. Last updated: 8 October 2026.
- Job seekers do not pay to search or apply.
- Paid services are digital and activate after payment.
- Duplicate or failed payments and undelivered services are refunded, after deducting gateway and processing charges.
- Used or activated services are not refundable.
1. About This Policy
Naukrofy is free for job seekers to search and apply for jobs. Some services for employers, businesses, recruiters, colleges and advertisers may be paid. This policy explains how payments, cancellations and refunds work for those services. It forms part of our Terms & Conditions.
2. Nature of Services and Delivery
All paid services on Naukrofy are digital. Nothing is shipped physically. A paid service such as a job posting, plan, credit pack, promotion or sponsorship is activated on your account immediately after successful payment, or within 24 hours in case of manual approval. You will see it in your dashboard and receive a confirmation or invoice by email.
3. Payments and Taxes
- Payments are made through secure third-party gateways such as PayU and Razorpay. Naukrofy does not store your full card, UPI PIN or net banking credentials.
- The price, validity and features are shown before you pay.
- GST and other taxes apply as per law, and a tax invoice is issued. Please enter correct billing and GST details at the time of payment; invoices cannot be changed after the filing period.
4. Cancellation
- You may cancel a paid service before it is activated or used by writing to business@naukrofy.com from your registered email.
- Once a service has been activated or used (for example a job is published, credits are used, a promotion has started or candidate data has been accessed), it cannot be cancelled for a refund.
- Plans and subscriptions run until the end of the paid period and are not renewed unless you choose to renew.
5. When You Are Eligible for a Refund
| Situation | Refund |
|---|---|
| Payment deducted but service not activated | Refund of the amount, or activation of the service, once the payment is verified |
| Duplicate payment for the same service | Refund of the extra payment, after deducting payment gateway charges and other non-recoverable charges |
| Service not delivered due to a fault on our side, and we cannot fix it | Full or proportionate refund, after deducting payment gateway charges and other non-recoverable charges |
| Service cancelled before activation | Refund after deducting payment gateway charges and other non-recoverable charges |
| Change of mind after activation or use | No refund |
| Account suspended or job removed for breaking our Terms | No refund |
| Job gets no applicants, or you do not find a suitable candidate | No refund, as results cannot be guaranteed |
6. Deductions from Refunds
Every approved refund is paid after deducting the payment gateway charges, bank or processing fees, and any other charges that Naukrofy cannot recover from the gateway or authorities. The refund amount you receive can therefore be slightly less than the amount you paid. We will tell you the exact deduction in our reply before processing the refund.
7. How to Request a Refund
- Email business@naukrofy.com from your registered email within 7 days of the payment.
- Include your name, registered email, payment date, amount, transaction or order ID, and the reason.
- We review the request and reply with a decision within 5 working days.
- If approved, the refund is sent to the original payment method.
8. Refund Timeline
Approved refunds are initiated within 5 to 7 working days, and then take about 5 to 10 working days to reflect in your account depending on your bank, card or UPI provider. Naukrofy cannot speed up the bank’s processing time.
9. Failed Transactions
If money is deducted but the transaction shows failed or pending, please wait 24 to 48 hours, as banks usually reverse the amount automatically. If it is not reversed or activated, contact us with the transaction details.
10. Chargebacks and Disputes
Please contact us first before raising a dispute with your bank or card issuer, so that we can resolve it quickly. Services may be paused while a chargeback is under review.
11. Contact
For payment and refund queries, write to business@naukrofy.com (billing) or support@naukrofy.com (general). Please mention Refund in the subject line.